Refund Policy

At Active Software, we strive to provide our customers with high-quality software solutions and exceptional service. Your satisfaction is important to us. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy below:

1. Eligibility for Refunds

  • Refund requests must be made within 30 days of the purchase date.
  • To qualify for a refund, you must provide proof of purchase, such as your order number or email confirmation.
  • Refunds apply only to the initial purchase of our software. Renewals, upgrades, or additional services may not be eligible for refunds.

2. Conditions for Refunds

  • Technical Issues: If our software fails to function as advertised due to technical issues that we cannot resolve, you may request a refund.
  • Compatibility Issues: We advise checking software compatibility requirements before purchasing. If compatibility issues prevent usage, contact our support team for assistance; if unresolved, a refund may be considered.
  • Accidental Purchases: If you made an accidental purchase, please contact our support team promptly. Refunds may be processed based on individual case reviews.

3. Non-Refundable Items

  • Customization fees, setup fees, and any charges for add-on services are non-refundable.
  • Promotional purchases, such as discounted software packages, may not qualify for a refund.
  • Refunds do not apply to software purchased from third-party vendors or partners.

4. Process for Requesting a Refund

  • Contact our Customer Support team via email support@activesoftwares.com with your order details and reason for the refund request.
  • Our team will review your request within 5-7 business days and reach out with a decision.
  • Approved refunds will be processed through the original payment method. Please allow up to 10 business days for the funds to appear in your account.

5. Amendments to the Policy

  • Active Software reserves the right to amend this policy at any time. Changes will be updated on this page. Please review our Refund Policy periodically for any updates.